Frequently Asked Questions
General Questions
Q: Which products do Duma Tiles sell?
We specialise in grout-free wall tile systems, including DumaWall Plus waterproof wall tiles and Click-Tile SPC wall panels. We also supply Maxi large shower panels, along with matching trims and adhesives.
Our products are suitable for homes, bathrooms, commercial spaces, and interior design projects, making them an ideal choice for homeowners, landlords, and trade professionals.
Q: Do you have a showroom?
No. We currently operate exclusively online and do not have a physical showroom.
Q: Do you deliver across the UK?
Yes. We deliver throughout the UK, excluding Northern Ireland.
Q: Can I order samples?
Yes. You can order up to 3 free product samples for a £2.95 postage charge.
Q: Do you offer trade pricing?
Yes. We supply homeowners and trade professionals, including builders, installers, landlords, and developers.
Dumawall Plus FAQs
Q: Are Dumwall tiles waterproof?
Yes. DumaWall tiles are completely waterproof, making them suitable for bathrooms, kitchens, utility rooms, and other interior spaces.
Q: Are Dumawall tiles grout-free?
Yes. DumaWall tiles use an interlocking system that removes the need for traditional grout. This creates a cleaner appearance while reducing maintenance.
Q: Can I install Dumawall tiles myself?
Yes. DumaWall tiles are designed to be DIY-friendly and can be installed using standard tools and suitable adhesive.
Q: Can wall panels be cut to size?
Yes. Most wall panels can be trimmed or cut to suit your installation.
Maxi Shower Panel FAQs
Q: Are Maxi Shower Panels waterproof?
Yes. Maxi Shower Panels are fully waterproof and specifically designed for bathrooms, shower enclosures, and other wet areas.
Q: Can shower panels be installed over existing tiles?
Yes, in many cases they can. As long as the existing tiles are secure, level, and in good condition, shower panels can often be fitted directly over them, helping to reduce installation time.
Q: Are shower panels better than traditional tiles?
Many homeowners choose shower panels because they are grout-free, quick to install, and simple to maintain. They also provide a modern finish without the ongoing upkeep associated with traditional grout lines.
Q: How many finishes are available?
We stock over 20 colours and finishes
Orders & Delivery
Q: How long does delivery take?
Our lead time is 2 to 7 working days, and deliver 95% of our orders within this time subject to location.
Q: Do you offer express delivery?
If you need your order urgently, please contact our team before ordering and we will do our best to acomodate your request.
Q: How much does delivery cost?
Standard delivery is £25. Orders over £300 qualify for free UK delivery (excluding Northern Ireland).
Q: What should I do if my order arrives damaged?
Please inspect your delivery as soon as it arrives. If any items are damaged or missing, contact our customer service team promptly with your order number and photographs so we can assist you as quickly as possible.
Installation & Maintenance
Q: Are wall panels easy to clean?
Yes. Our wall panels are low maintenance and can be cleaned using warm water and a soft, non-abrasive cloth.
Q: Do wall panels require grout?
No. Many of our wall panel systems are grout-free, making them quicker to install and easier to maintain than traditional tiled surfaces.
Q: Can wall panels be used in bathrooms?
Yes. Many of our wall panels are designed specifically for bathrooms and other wet environments. Always check the product specifications before installation.
Q: Should I inspect my order before installation?
Yes. We recommend checking all products carefully before cutting or fitting them. If you notice any issues, contact us before installation so we can help resolve them.
Returns & Support
Q: Can I return unused products?
Unused and unopened products may be eligible for return in accordance with our Returns Policy. Please contact our customer service team before sending any items back.
Q: How can I contact Duma Tiles?
You can contact us via telephone, WhatsApp, email, social media, and website contact form.